90 Day Money Back Guarantee
To return a product, simply contact us by email.
THE GUARANTEE DOES NOT COVER DAMAGE OR CRACKING CAUSED BY OVER TIGHTENING DURING INSTALLATION. HAND TIGHT IS TIGHT ENOUGH. DAMAGED ITEMS ARE NOT ELIGIBLE FOR REFUNDS. Product is also not warrantied for frost damage. Please keep your Best Water Filter Ever from freezing.
The Wellness Enterprise is dedicated to being a company you love and to having integrity in our dealings with you. Everybody’s water is different and we are dedicated to supporting you in finding the best option to bring safe and healthy water into your home.
It’s important you understand our policies and consider your options before making your purchase. No matter how good our products are, there are limitations.
The quality of your water source and pipes are the ultimate determinants of how long your BWFE will last. A clogged BWFE is evidence of our product functioning properly and that your water requires strong filtration. The BWFE is designed to remove teeny tiny toxins from your water.
If you have well water with significant sediments, old pipes that release large particles, a water main break in your neighborhood or any other issue that causes dense particles to go into your BWFE, it will clog and a replacement will be necessary. Please be responsible for your water quality and circumstances and add a “pre-filter” or “sediment” filter as necessary. The BWFE is best thought of as a finishing filter rather than one that can filter large particles.
We are sympathetic that sometimes a customer won’t know if they have dense particles or won’t have control if a water main is going to break near them. As such, we offer a 1 time guarantee to each customer. If you install your BWFE without a sediment filter and it clogs more quickly than the anticipated 8500 gallons, we will offer a replacement filter to you at the one time price of $199.
If you question whether a “pre-filter” or “sediment” filter is necessary, here are two choices to consider:
We appreciate the opportunity to earn your business. If you are concerned about our policies, please contact us before you make a purchase. Thank you.